Consent to share and Power of Attorney

Many students find it useful to allow another person to call us on their behalf

We are bound by the Data Protection Act, and as such cannot discuss any aspect of a student’s account or application with anyone other than the student.
This includes the parents or partner of the student, a legal representative or someone from their university or college.
However, many students find it useful to allow another person to call us on their behalf. There are two ways in which students can give us permission to discuss their account with someone else.

Consent to share

Consent to share is written or verbal authorisation which lets us discuss account specific information, with the exception of bank details, with a third party.

How does a student set up consent to share?

In order for a student to give permission for a third party to discuss details of their account we need them to provide the following information:

  • Their own Customer Reference Number, name and address.
  • The full name of the third party.
  • The full address, including post code, of the third party.
  • The full date of birth of the third party.
  • Their relationship to the third party.
  • A password, which we will ask the third party to verify. This should not match the password that the student uses as part of their account login.
  • A date specifying when the consent to share should expire or, to confirm if it’s indefinite.

If the third party is a person from a university/college (HEI) or organisation we will ask the student to provide:

  • The name of the HEI or organisation.
  • A password – no information will be given unless this is confirmed by the third party.
  • A date specifying when the consent to share should expire or, to confirm if it’s indefinite.

There can be a maximum of two named third parties on any one account. Consent to share can be given by calling our customer support centre on 0300 100 0607 or by writing to Student Finance England at the following address:


Student Loans Company Ltd
100 Bothwell Street
Glasgow
G2 7JD

Power of Attorney

Power of Attorney is an official legal document that allows a student to grant attorney to a third party allowing them to release or update information relating to the customer's account.

To grant a person Power of Attorney, the student needs to fill in a form providing, the third party's full name, the specific period for which the third party can act on the student's behalf, and the specific tasks that the third party can perform.

The person holding Power of Attorney will need to confirm their details before any information is released to them.

Students and practitioners can contact Student Finance England on 0300 100 0607 for further information about Power of Attorney.

Pages in this section: