Contact Us

Contact Student Finance England - the Practitioners Helpline and Student Finance Consultants

Practitioners helpline

The practitioners helpline and email box are intended for detailed regulatory advice or complex assessment queries. They are not an alternative to our customer helpline.

Email: SSIN_queries@slc.co.uk
Phone: 0300 100 0618
(open Mon to Fri - 10.00am to 4.00pm, local call rates apply)

If your call requires access to a customer's account, they must be present, unless they have set up a consent to share.


Practitioners helpline - Disabled Students' Allowances Response Team

DSAs Response is a dedicated helpline operated by experienced members of the DSAs department. The helpline is for Student Finance England partners and stakeholders - such as HEIs, Needs Assessment Centres and support providers - who have DSAs related queries.

Phone: 01325 215 194
(open Mon to Fri - 9.30am to 4.30pm, local call rates apply)
This number must not be given to students or their sponsors.


Higher Education contact points

A full list of key contact points for Higher Education Providers.
Higher Education Provider - contact directory


Students and their family - contact Student Finance England

Site: www.gov.uk/studentfinance
Phone: 0300 100 0607
(open Mon to Fri - 8.00am to 8.00pm | Sat - 9.00am to 4.00pm, local call rates apply)

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