Essential information for students: rights under consumer law in the spotlight

Essential information for undergraduate students on their rights under consumer law when applying for university or higher education courses is now available.

16 March 2015

Students applying for university courses should check they have the information they need to make the right decisions for them.

Choosing the right undergraduate course and university is an important decision: it usually involves a one-off decision followed by a commitment of a lot of time and money. It can be difficult to change if a student is dissatisfied.

Students have rights under consumer law, they should expect and are entitled to fair treatment from universities and other higher education providers.

Encourage your students applying for higher education courses to get up to speed on what they should check when choosing and taking a university and course and what to do if things go wrong.

Universities which do not meet their obligations may be in breach of consumer law.


These accessible resources ,tell students what to look out for when choosing and embarking on a higher education course, and what to do if things go wrong. Please encourage students to read them, they include:

  • Student 60 Second Summary:at a glance advice, highlighting undergraduate consumer rights,please share with your students
  • Longer student guide:more detailed guide for students on their rights, please share and use in parallel with the 60 Second Summary if students require further detail

Students can also get advice from the Citizens Advice consumer helpline on 03454 04 05 06.

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